Frequently Asked Questions (FAQ)
Is Get Assistance a law firm?
No, Get Assistance is an online mediation firm. This means we are an independent third party and can help both you and your opposite party to settle disputes.
What will be the language used?
English will be the language used.
What will be the approach in offering these services?
Our team will act as independent professional mediators to settle the dispute. The team will not impose any legal/religious/cultural/social views. The entire process will be conducted online.
What if the person is not attending/co-operating in the mediation?
If the person is not co-operating with your mediation efforts, it means that the person is not interested to settle the matter at that moment. This gives you clarity on the situation. This gives you the option to move the court immediately if you desire so. The second option is to give the person some reasonable time and make a second attempt.
What is reasonable time and when can I place a new request if the earlier request was not accepted by the party or the mediation failed?
We understand the urgency to settle the matter. You do not want to be seen as pushy and imposing. Wait for a cooling off period of 2-4 weeks for being effective in the mediation attempt.